Your phone rang47 times today

How many booked elsewhere? PractoSA answers every call, whether you're engaged, closed or mid-consult, and books the patient before they dial the next practice.

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Waiting for calls0:00
Example call

An illustrated example call, after hours: PractoSA answers, introduces itself as an AI receptionist and states that the call is recorded. A new patient asks for an appointment this week; PractoSA offers Friday 09:15 or Monday 11:00, the caller picks Friday, and the first appointment is booked and confirmed on WhatsApp.

16:45 on a Tuesday.

Two patients at the desk, one in the chair, and the phone going again. Your receptionist can be excellent at exactly one of those.

The call that rang out was a new patient. They didn't leave a voicemail. They dialled the next number on Google.

PractoSA answers on ring two. Every time. Even at 16:45 on a Tuesday.

How it works
01
AnswerEngaged, after hours or mid-consult, PractoSA picks up in two rings, says it's an AI, and never lets a patient ring out.
02
TriageEvery call becomes a transcribed message, sorted by urgency in one queue. Emergencies reach a human immediately.
03
BookIt checks your real diary, offers real slots, and books the appointment. The WhatsApp confirmation goes out before the patient hangs up.
Platform

One front desk. Six switches.

Reception is on from day one: the phone, answered. Flip the rest on when you're ready. Everything joins the same desk.
Staffing modes

Autonomy is earned, not assumed.

Human, copilot or autopilot, set per channel for each practice. The AI gets more rope only when your own numbers prove it deserves it.
Human
Your staff run everything. The AI only catches what would ring out, and every message lands in your team's queue.
Copilot
The AI drafts every reply and preps every action. A person approves with one click. You watch the accuracy yourself.
Autopilot
When your numbers prove it's ready, routine work runs end to end. Per task, reversible, and always disclosed to the patient.
Compliance

Patient calls never leave South Africa

Answered, transcribed, triaged and booked on infrastructure we run ourselves. No overseas cloud in the loop. POPIA by construction, not by paperwork.

Residency
Data stays in South Africa
Voice AI
Runs on our own servers
Encryption
Separate keys for each practice
Disclosure
Said at the start of every call
Audit trail
Written once, never edited
Retention
POPIA and HPCSA retention periods
Switching on

Nothing about your practice has to change.

PractoSA slots in front of what you already run. It doesn't replace it. The phone, the diary, the WhatsApp: all still yours.
Keep your numberCalls forward to PractoSA. Patients dial the number they have always dialled.
Keep your diaryUse ours or keep your practice system. Bookings land where you already look.
Keep WhatsAppConfirmations and approvals arrive in the WhatsApp your patients and staff already use.
Live in daysNo migration project. Forward the phone, connect the diary, and the desk is on.
Founding pilot practices, limited places

Your voicemail is booking for the practice next door.

Now onboarding pilot practices in South Africa. Live in days, not months.

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